FAQ

We have found that offering our services 100% virtual to be more advantageous to our clients for a number of reasons. Convenience & Accessibility Clients can connect from home, work, or while traveling, eliminating commute time. Ideal for those in rural or underserved communities without access to local naturopathic providers. Flexible Scheduling As a virtual service, we are able to offer extended hours, including evenings and weekends. Easier to fit into busy or unpredictable schedules (parents, caregivers, full-time workers). Comfort & Privacy Clients tend to feel more at ease discussing sensitive issues in a familiar setting. Increased privacy - no waiting rooms, no risk of being seen by others. Cost-Effective Saves money on gas, childcare, or time off work. And of course, lower overhead for providers translates to more affordable, quality sessions. (Have you seen our all-inclusive rates?)

If you are local (Lafayette, Louisiana), we do offer same day delivery, if your order is received by 4 pm. There is a delivery fee of $20 (within 20 miles). We do not offer pick-up service at this time.

International Shipping available to over 30 countries! Standard International: 14-21 days transit. The cost is calculated at checkout. Please note that order processing may take up to 2 business days after the order is placed for standard shipping. International packages subject to customs duty. If you would like to find out more, contact your country's customs.

We completely understand that many practitioners use discovery calls, but our approach is a little different - and here's why. When you book with us, we want your very first conversation to be focused 100% on you and your needs, not on selling you a service (we are not in sales, we are in natural health). Seeing a naturopathic practitioner is just as important as scheduling with your medical doctor or specialist - we are not generalists, we specialize in 5 areas of practice. Instead of spending 15-20 minutes going over surface material, that may not pertain to you, we give you all the information about our services, process, and all-inclusive pricing upfront, so you can make a confident decision before scheduling. Our initial appointment is a deep dive into your goals, history, and challenges - giving you immediate value from the very first minute we connect.

You can book a appointment through our website by selecting the 'Book Online' option and choosing a suitable time slot. Keep in mind, if this will be your first appointment, you must 'Establish Care' first.

While most of the time, it's perfectly fine to use herbs as a home healer, especially for simple conditions, such as, cold and flu remedies or minor skin issues, for more complex concerns it's best to consult with a practitioner. Herbal medicine is not "one-size-fits-all." Here are just some examples of what we do: Individualized formulas We create custom herbal formulas tailored to our client's specific needs, considering the unique properties of each herb and their potential interactions. Understanding herbal actions We have a deep understanding of the various actions of herbs (e.g., anti-inflammatory, digestive aid, nervine) and how they can be used to support different body systems. Whole-plant approach We recognize the importance of using the whole plant, rather than just isolated chemical compounds, to maximize therapeutic benefits and minimize potential side effects. Integration with other therapies We may integrate herbal medicine with other naturopathic therapies, such as nutrition and lifestyle modifications, to create a comprehensive treatment plan. Our clients come from all walks of life and we are mindful to ensure all recommendations are well within their reach, physically and financially.

A naturopathic herbalist combines the principles of naturopathic medicine with the practice of herbalism. We use natural therapies, including herbal remedies, to support the body's natural healing processes and promote overall well-being. Naturopathic herbalists work with individuals to address a variety of health concerns, tailoring treatment plans that may include dietary and lifestyle changes, stress reduction techniques, and herbal medicines. Holistic approach We consider the interconnectedness of physical, mental, and emotional well-being in our approach to health. Individualized treatment We create personalized treatment plans based on a person's unique needs and health history. Focus on root cause We aim to identify and address the underlying causes of illness rather than just managing symptoms. Use of natural therapies We primarily use natural therapies, including herbal medicine, nutrition, lifestyle counseling, and other modalities. Collaboration with other practitioners We may collaborate with conventional healthcare providers when appropriate.

Herbal products are generally recognized as safe, but some individuals may experience allergic reactions or interactions. Certain herbs may affect liver enzymes or blood clotting (e.g. St. John's Wort or saw palmetto) and could interact with prescription medications. Please consult a herbal or medical professional before starting any new regimen.

All our products undergo third‑party testing for purity, potency, and contaminants like heavy metals or pesticides. We also verify proper species identification and monitor for microbial safety.

Yes. Whenever possible, we use USDA‑certified organic herbs grown using sustainable and ethical practices. We also support fair‑trade and small‑scale growers to ensure quality and traceability for every batch.

Registered Clients Our clients receive personalized treatment plan binders that includes specific dosage and usage recommendations. These instructions are unique to the individual it is written for and should you have any questions or concerns, we strongly encourage you to reach out to your naturopath. Retail Customers Dosage and usage recommendations are provided on each product label and depend on the form (capsule, powder, tea, tincture, oil, salve). We recommend: - Following label directions carefully - Consulting with a qualified naturopath, herbalist or healthcare provider, especially if pregnant, nursing, or on medications

Store your herbal products in a cool, dry place away from direct sunlight to maintain their potency.

We accept credit cards, PayPal, Google Pay, Apple Pay, and offline payments.

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 7 business days). Items that may not be returned: herbs, teas, honey, tonics, syrups, sea moss gel, and any other consumable product. If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

This Privacy Policy governs the manner in which Herbal Origins Inc collects, uses, maintains and discloses information collected from users (each, a "user") of the https://www.herbaloriginsusa.com website ("site"). This privacy policy applies to the Site and all products and services offered by Herbal Origins Inc. Personal Identification Information We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities. Non-personal identification information We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the internet service providers utilized and other similar information. Web browser cookies Our site may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly. How we use collected information Herbal Origins Inc collects and uses users personal information for the following purposes: To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. To personalize user experience We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site. To improve our site We continually strive to improve our website offerings based on the information and feedback we receive from you. To process transactions We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To administer a content, promotion, survey or other site feature To send users information they agreed to receive about topics we think will be of interest to them. To send periodic emails The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our site. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing Your Personal Information We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Third Party Websites Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensees and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies. Changes to this privacy policy Herbal Origins Inc has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our site and send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Herbal Origins Inc https://herbaloriginsusa.com Lafayette, Lousiana (833) 843-3010 support@herbaloriginsusa.com

We accept returns within 30 days of purchase. Products must be unopened and in their original packaging.

Yes, we offer international shipping. Shipping costs and delivery times vary by location.